Terms & Conditions
Agreement to Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Prestige Networks ("Company," "we," "us," or "our"), a business operating in Terrebonne, Oregon, United States.
By accessing our website at prestigenetworks.com, submitting an inquiry, or subscribing to any of our services, you agree to be bound by these Terms. If you do not agree, do not use our website or services.
These Terms apply alongside our Privacy Policy, which is incorporated by reference. In the event of a conflict between these Terms and a separately signed service agreement or statement of work, the signed agreement controls.
Services & Subscriptions
Prestige Networks offers subscription-based digital services including website design and hosting, AI chatbot and automation tools, VoIP business phone services, and managed digital infrastructure ("Services"). Current subscription plans and pricing are described at prestigenetworks.com/pricing.html.
Subscription plans
Services are provided on a month-to-month subscription basis following a one-time setup fee. Your subscription begins on the date we activate your services and renews automatically each month on the same date until cancelled.
Service availability
We target 99.9% uptime for hosted websites and managed services. Scheduled maintenance will be communicated at least 24 hours in advance when possible. Unplanned outages will be addressed as quickly as possible and communicated through the client portal.
Service modifications
We reserve the right to modify, enhance, or discontinue features of our services. We will provide at least 30 days' notice before removing a feature that is material to your subscribed plan. If such a removal materially diminishes the value of your plan, you may cancel without penalty.
Setup and onboarding
The setup fee covers initial configuration, design, and onboarding. Setup is typically completed within 4–6 weeks of contract execution, subject to your timely provision of required content, credentials, and approvals.
Billing & Payment
Payment terms
The one-time setup fee is due upon execution of your service agreement or at the time of subscription enrollment. Monthly subscription fees are billed in advance on your renewal date each month. Acceptable payment methods include major credit cards, ACH bank transfer, and check (net-15 terms available for established clients upon request).
Late payments
Invoices not paid within 15 days of the due date may result in suspension of services. Services will be restored upon payment of all outstanding balances. Accounts delinquent beyond 30 days may be subject to a late fee of 1.5% per month on the outstanding balance, or the maximum allowed by Oregon law, whichever is less.
Price changes
We will provide at least 30 days' written notice before increasing your subscription rate. If you do not wish to continue at the new rate, you may cancel before the effective date with no penalty.
Taxes
Subscription fees do not include applicable sales taxes, use taxes, or other government-imposed fees. Where required by law, applicable taxes will be added to your invoice. You are responsible for all taxes related to your use of our services.
Cancellation & Refunds
Cancellation by you
You may cancel your subscription at any time by contacting us at info@prestigenetworks.com or calling (541) 241-3004. Cancellations submitted at least 7 days before your next renewal date will take effect at the end of the current billing period. Cancellations submitted with less than 7 days' notice may result in one additional charge for the upcoming period.
What happens after cancellation
Upon cancellation, your services will remain active through the end of your paid billing period. After that date:
- Your website hosting and SSL will be deactivated
- AI chatbot and automation services will be suspended
- VoIP lines will be released (phone numbers cannot be guaranteed for reactivation)
- Client portal access will be disabled
We will provide a full export of your website files, content, and data within 14 days of cancellation. We will retain your backups for 60 days after your final service date, then delete them.
Setup fee refunds
The one-time setup fee is non-refundable once work has commenced. If you cancel before we begin setup work, we will refund the setup fee in full, less any administrative costs incurred.
Monthly subscription refunds
Monthly fees are non-refundable. We do not issue pro-rated refunds for mid-month cancellations. If a service outage caused by us exceeds 24 cumulative hours in a billing period, you may request a prorated service credit equal to the days of downtime.
Cancellation by us
We reserve the right to terminate your subscription with 30 days' written notice for any reason, or immediately if you violate these Terms. In the event we terminate without cause, we will provide a prorated refund of prepaid subscription fees.
Your Responsibilities
To enable us to deliver services effectively, you agree to:
- Provide accurate information — Ensure all business information, content, and credentials you supply to us are accurate and that you are authorized to provide them.
- Respond in a timely manner — Projects require your feedback and approvals. Delays in your response may extend delivery timelines. We are not liable for delays caused by your failure to respond.
- Maintain account security — Keep your portal login credentials confidential. You are responsible for all activity that occurs under your account.
- Comply with laws — Ensure that your business, website content, and use of our services comply with all applicable laws and regulations, including those governing your industry.
- Supply required content — Provide website copy, images, logos, and other materials in a timely manner. We are not responsible for delays caused by missing content.
- Pay invoices on time — Keep your billing information current and pay invoices by the due date.
Intellectual Property
Your content
You retain full ownership of all content, logos, images, trademarks, and other materials you provide to us ("Client Content"). By providing Client Content, you grant us a limited license to use it solely for the purpose of delivering your contracted services. You represent and warrant that you own or are licensed to use all Client Content and that it does not infringe any third-party rights.
Work product
Website designs, code, AI configurations, automation workflows, and other materials created by Prestige Networks remain our intellectual property and are licensed to you on a non-exclusive basis for the duration of your active subscription. This license is contingent on your account remaining in good standing.
Upon cancellation, you receive a full export of your website files and content. Custom code developed exclusively for your project may be transferred to you upon request at the time of cancellation, at our discretion.
Prestige Networks brand
Our name, logo, trademarks, and service marks are our exclusive property. You may not use them without our prior written consent.
Third-party components
Some components of our services incorporate open-source software or licensed third-party tools. We comply with applicable licenses and will inform you of any significant third-party dependencies in your project.
Acceptable Use
You agree not to use our services, or the websites and AI tools we build for you, to:
- Violate any applicable law or regulation
- Transmit spam, unsolicited messages, or deceptive content
- Infringe the intellectual property rights of others
- Distribute malware, viruses, or other harmful software
- Engage in fraud, phishing, or identity theft
- Harass, threaten, or harm any individual or group
- Collect user data in violation of applicable privacy laws
- Attempt to gain unauthorized access to any system or network
- Engage in any activity that would damage our reputation or services
We reserve the right to immediately suspend services if we determine, in our sole discretion, that your use violates this section. We will notify you of the suspension and provide an opportunity to cure, unless the violation is severe enough to warrant immediate termination.
Third-Party Services
Our services may integrate with or rely on third-party platforms including hosting providers, payment processors, CRM tools, VoIP carriers, AI providers, and others. We select reputable partners and maintain agreements requiring them to protect your data, but we are not responsible for the acts or omissions of third-party service providers beyond our direct control.
Our website may contain links to third-party websites. These links are provided for your convenience. We do not endorse or control these sites and are not responsible for their content or privacy practices.
If a third-party service we rely on experiences an outage or discontinues operations, we will work to find alternatives as quickly as possible and will communicate the status to you through the client portal.
Disclaimers & Warranties
Our services are provided "as is" and "as available." We make no warranties, express or implied, beyond what is explicitly stated in these Terms or a signed service agreement.
We do not warrant that:
- Our services will be uninterrupted, error-free, or completely secure
- Any specific business outcomes (sales, leads, rankings) will result from use of our services
- AI-generated content produced by our tools will be accurate, complete, or suitable for any particular purpose without review
- Search engine rankings will improve or be maintained at any particular level
Some jurisdictions do not permit certain disclaimer of warranties. If you are located in such a jurisdiction, some of the above may not apply to you.
Limitation of Liability
To the maximum extent permitted by applicable law, Prestige Networks and its principals, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of revenue, loss of data, loss of customers, or business interruption — arising from your use of or inability to use our services, even if we have been advised of the possibility of such damages.
Our total cumulative liability to you for any claim arising from or related to these Terms or our services shall not exceed the total subscription fees you paid in the three months immediately preceding the claim.
Some jurisdictions do not allow limitation of liability for certain types of damages. If you are in such a jurisdiction, our liability is limited to the fullest extent permitted by law.
Indemnification
You agree to defend, indemnify, and hold harmless Prestige Networks and its principals, contractors, and representatives from and against any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your use of our services in violation of these Terms
- Your Client Content, including any claim that it infringes a third party's intellectual property rights
- Your violation of any applicable law or the rights of any third party
- Your business operations or the products and services you offer to your own customers
Termination
Either party may terminate the service relationship as described in the Cancellation section above. Upon termination:
- All rights and licenses granted to you under these Terms cease immediately
- You must cease use of any Prestige Networks-managed services
- We will provide your data export as described above
- All outstanding payment obligations remain due
- Sections regarding intellectual property, limitation of liability, indemnification, and governing law survive termination
Governing Law & Disputes
These Terms are governed by the laws of the State of Oregon, United States, without regard to conflict-of-law principles. Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Deschutes County, Oregon.
Dispute resolution
Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes in good faith through direct communication. Either party may initiate this process by sending a written notice describing the dispute to the other party's email address on file.
If a dispute cannot be resolved informally within 30 days, either party may pursue their legal remedies. For claims under $10,000, either party may elect binding arbitration through a mutually agreed arbitration service rather than court proceedings.
Class action waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
Changes to these terms
We may update these Terms from time to time. Material changes will be communicated to active clients at least 14 days in advance. Your continued use of our services after the effective date of updated Terms constitutes acceptance. If you do not agree to updated Terms, you may cancel your subscription before the effective date without penalty.
Contact Us
Questions about these Terms, or need to reach us for any legal matter, please contact:
- Email: info@prestigenetworks.com
- Phone: (541) 241-3004
- Mail: Prestige Networks, Terrebonne, OR 97760
We will respond to all legal inquiries within five business days.